This skill-building program teaches participants to earn more, produce more and achieve more by developing first-class customer service.  With this program using video examples, individual exercises, and small group activities, participants will:

• Become problem-solving experts who create “Opportunities for Excellence” for both internal and external customers.
• Understand and adapt to clients and customers needs.
• Increase their professionalism through better attitudes and teamwork.
• Negotiate conflicts and achieve winning outcomes.
• Create customer loyalty through outstanding customer service.

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